FAQ
Welcome to Healthy Hounds Dog Services! Before our first appointment, we wanted to give you some information about what to expect and go over the basics.
What will we cover in the first appointment?
This will be the time for the trainer to learn your dogs history, such as behaviours, personality, health and approximation of daily schedule, the current behavioural issues you would like to work on and to answer any questions you may have.
The second portion of the appointment will be hands-on work. This is when we will begin to address your concerns and demonstrate what you and your dog should work on until to correct your areas of concern. Follow up appointments will consist primarily of hands-on work. Still, we are always happy to answer questions or review information to make sure you feel comfortable before moving onto the next step.
Do I need to have anything prepared for the first appointment?
We encourage that you have three types of treats for all of your training sessions:
- A low value (your pup’s kibble)
- Mid value (packaged treats like Rollover)
- High value (plain grilled chicken, deli slices like turkey and ham, hot dogs,
cheese and peanut butter)
We also ask that you do not feed your pup at least two hours before the session. Lastly, especially for the first session, please make sure you have a chew toy your pup loves. This will help keep your pup distracted for the first half of the initial session while we talk.
There is more than one person in my household. Should the whole family attend the sessions?
We encourage the whole family to get involved from the beginning. This will ensure everyone is on the same page and will increase the likelihood of success as consistency is essential in dog training.
However, we do understand that matching schedules is not always possible. If this is the case, we ask that the primary caregiver(s) of your dog attend.
What if I have questions between appointments??
If you’re working with your dog between sessions and feel stuck or have a question, please send us an email or give us a call and we’ll gladly help!
Emails and calls are unlimited and free for all Healthy Hounds Dog Services clients!
Speaking of fees, how much do the lessons cost, and how long is each lesson?
The Family Dog Training and Executive Dog Training is $1,000.00 plus HST for 6 one-hour sessions
For behavioural training sessions, prices vary based on the initial consultation and vary.
What methods of payment do you accept?
Credit Card or E-Transfer is our preferred method of payment. We ask that all payments are made at least 24 hours before your appointment, and we require payment to hold your time slot.
What happens if I have a scheduled appointment that I have to cancel or reschedule?
We understand that sometimes things come up and you cannot make your scheduled appointment. If this is the case, we ask for a 24-hour notice before cancelling or rescheduling an appointment. Without this 24 hour notice, you will be charged 50% of your fee.
Of course, we understand that emergencies happen, and people and dogs get sick. If this is the case, we will gladly work with you.
What is the refund policy?
Once your payment has been processed, we have a “no refund” policy. Exceptions to this policy require management approval and will be determined on a case-by-case basis. If approved, the refund will not include the credit card processing fee.
All private session packages expire within six months of the date of purchase.